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General => Installation => Topic started by: khalidsaif on June 17, 2020, 03:50:04 PM

Title: Installation of EEUQ App
Post by: khalidsaif on June 17, 2020, 03:50:04 PM

Hi,

While installing Microsoft Visual C++ 2017, I am getting the following Error (See attached Image). What is the solution for that?

Title: Re: Installation of EEUQ App
Post by: khalidsaif on June 17, 2020, 04:59:13 PM

I removed Microsoft C++ Redistribute 2015-2019 and installed 2017 version but the EEUQ app still does not work, shows the same error (unable to start correctly).

Title: Re: Installation of EEUQ App
Post by: elhaddad on June 17, 2020, 05:13:27 PM

If you receive this message it means the required Microsoft C++ runtime library is already installed.
The error that you get when starting EE-UQ might be caused by another issue.
Can you provide more information? does it show a specific error message?

Title: Re: Installation of EEUQ App
Post by: khalidsaif on June 17, 2020, 05:17:52 PM

Hi here is the error (see attached image). this is after installation of Microsoft 2017 C++ redistribution

Title: Re: Installation of EEUQ App
Post by: elhaddad on June 17, 2020, 05:24:26 PM

Can you check if there is a debug.log text file in the EE-UQ folder under Documents?
if there is one, can you post it here?
Also is it possible to provide some information about the operating system you are using?
Is it Windows 8 or 10? and is it 64 bit?

Title: Re: Installation of EEUQ App
Post by: khalidsaif on June 17, 2020, 05:32:26 PM

Hi I am using Windows 10 x64 64 bit. I could not find debug.txt file. Could you let me know where it is exactly?

Title: Re: Installation of EEUQ App
Post by: elhaddad on June 17, 2020, 05:41:44 PM

It should be in the Windows Documents folder, under a subfolder called EE-UQ.
It may not be generated if EE-UQ did not start.
Can you try downloading EE-UQ again?

Title: Re: Installation of EEUQ App
Post by: elhaddad on June 17, 2020, 05:51:55 PM

Can you try to use the Event Viewer tool that comes with Windows?
You can click on the start menu then start typing Event Viewer until you see it.
When you start it, it should look like the attached image.
Select Windows Log > Application from the tree on the left side.
then check the list of events in the middle if it has errors like the one I am showing here.
If you find one, it might give us more details about what went wrong.

Title: Re: Installation of EEUQ App
Post by: khalidsaif on June 17, 2020, 06:15:54 PM

Here are some of the errors

Title: Re: Installation of EEUQ App
Post by: khalidsaif on June 17, 2020, 06:17:06 PM

here are some more

Title: Re: Installation of EEUQ App
Post by: khalidsaif on June 17, 2020, 06:30:28 PM

I downloaded it again. Now it works. Thank you.

Title: Re: Installation of EEUQ App
Post by: elhaddad on June 17, 2020, 06:32:06 PM

thanks for posting this.
some of these errors are from other processes.
Can you check if you can find errors showing EE-UQ.exe failing?

Title: Re: Installation of EEUQ App
Post by: elhaddad on June 17, 2020, 06:32:46 PM

Great!  ;D

Title: Re: Installation of EEUQ App
Post by: khalidsaif on June 18, 2020, 04:25:06 PM

Please check the mistakes in the attached image. I think they should be corrected so that the tool looks more professional.

Title: Re: Installation of EEUQ App
Post by: elhaddad on June 19, 2020, 12:23:22 AM

Thanks for reporting this issue, we will fix it.

Title: Re: Installation of EEUQ App
Post by: elhaddad on June 22, 2020, 08:22:05 PM

We have corrected these typos and they will be included in the next release.
Thanks again for reporting them! It is highly appreciated.